Returns and Exchange Policy
We hope that you are pleased with your purchase from golfizus.co.uk. However, we understand that there are occasions when you may need to return goods to us. For your peace of mind and happiness we offer the following terms in respect of returns and refunds for our products.

Remember, if you are not 100% happy with what you have bought then just send it back to us - unused and in its original packaging - within 30 days for a full refund, no questions asked!

Please note that we are unable to issue refunds for golf equipment that shows evidence of having been used or on custom made products unless they are faulty.

What to do if your goods appear damaged upon arrival?
Please also inform us immediately if your goods were damaged in transit. If goods are visibly damaged upon receipt please accept delivery and then contact us. We will then arrange for replacement goods to be despatched to you, or an alternative course of action to be taken, if you so wish. We will also arrange for the courier to collect and inspect the damaged parcel, so please ensure that you retain everything as is at the delivery address so that our claim with the courier can be validated.

What to do if you have received the wrong goods?
Please contact us immediately if you think that you have received the wrong goods and we will make every effort to rectify the situation in the quickest and most convenient way possible, and at no further cost to yourself. We will arrange for replacement goods to be despatched to you and for the other item/s to be collected.

What to do if your goods have developed a fault?
All products are backed by a 12 month manufacturer's guarantee from the date of purchase. If you experience a problem with your goods please contact us, with your original Order Number to hand. Subject to your exact requirements we can then arrange collection of the faulty product, plus delivery of a replacement, or discuss any other preferred course of action you would like us to take.

Returns Instructions
For all returning goods, including shoes/clothes that do not fit, please include a copy of your original Sales Invoice, clearly explaining what action you would like us to take. Make sure that the goods are packaged safely and securely in their original packaging, and that you use a signed for service with adequate insurance to cover the value of the equipment to return the goods. We recommend that you use a reputable courier, such as Royal Mail for smaller items or Parcelforce for larger items.

Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods.

Returns Address
FAO: Returns Department
Bestgolfdeals, Webster House
24 Jesmond Street
Folkestone
Kent
CT19 5QW

Tel: 0845 1304095 (Mon-Fri 09:00-17:00)

Your statutory rights are not affected by the above terms and conditions.